--- canonical_url: "https://csls.ca/ipm-archive/ipm-issue-9/the-effect-of-organizational-innovation-and-information-and-communications-technology-on-firm-performance/" title: "The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance" author: name: "CSLS" url: "https://csls.ca/author/cslc/" date_published: "2026-07-13T06:53:21+00:00" date_modified: "2026-07-20T20:45:46+00:00" post_type: "ipm" summary: "" ipm_issue_period: - "Fall 2004" ipm_keyword: - "Canada" - "complementarity" - "firm performance" - "human capital" - "ICT" - "manufacturing" - "organizational innovation" - "productivity" - "services" - "Workplace and Employee Survey" ipm_research_theme: - "Sectoral and firm-level dynamics" - "Technology and innovation" ipm_country_focus: - "Canada" featured_image: "https://csls.ca/wp-content/uploads/2026/06/IPM_50_banner.webp" status: "publish" --- # The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance Canonical URL: https://csls.ca/ipm-archive/ipm-issue-9/the-effect-of-organizational-innovation-and-information-and-communications-technology-on-firm-performance/ # The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance [Download full PDF article](https://csls.ca/wp-content/uploads/2026/07/IPM-Issue-9-4-Gera-Gu.pdf) Cite this article × Cite this article as: Gera, Surendra, and Wulong Gu. 2004. “The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance.” International Productivity Monitor, No. 9 (Fall 2004): 37–51. https://www.csls.ca/ipm-archive/ipm-issue-9/the-effect-of-organizational-innovation-and-information-and-communications-technology-on-firm-performance/ ## Authors: - Surendra Gera Micro-Economic Policy Analysis Branch, Innovation, Science and Economic Development Canada - Wulong Gu Micro-Economic Analysis Division, Statistics Canada ## IPM Issue 9 Fall 2004 pp. 37–51 ## Related IPM articles [The Relationship between Efficiencies Defenses for Mergers and TFP Growth Robin Shaban Fall 2025 | IPM Issue 49 | pp. 82–102](https://csls.ca/ipm-archive/ipm-issue-49/the-relationship-between-efficiencies-defenses-for-mergers-and-tfp-growth/) [Appendix: Variable Definitions and Country/Sector Coverage for Regulatory Reform Analysis Gilbert Cette, Jimmy Lopez, Giuseppe Nicoletti, Océane Vernerey Fall 2025 | IPM Issue 49 | pp. 1–18](https://csls.ca/ipm-archive/ipm-issue-49/appendix-variable-definitions-and-country-sector-coverage-for-regulatory-reform-analysis/) [Adult Skills and Productivity: New Evidence from PIAAC 2023 Dan Andrews, Balázs Égert, Christine de La Maisonneuve Fall 2025 | IPM Issue 49 | pp. 41–63](https://csls.ca/ipm-archive/ipm-issue-49/adult-skills-and-productivity-new-evidence-from-piaac-2023/) [The Potential Impact of Pro-competitive Regulatory Reforms on Productivity and Growth in Canada Gilbert Cette, Jimmy Lopez, Giuseppe Nicoletti, Océane Vernerey Fall 2025 | IPM Issue 49 | pp. 3–40](https://csls.ca/ipm-archive/ipm-issue-49/the-potential-impact-of-pro-competitive-regulatory-reforms-on-productivity-and-growth-in-canada/) [IPM Issue 49 Editors’ Overview Andrew Sharpe, Bart van Ark, Paul Schreyer Fall 2025 | IPM Issue 49 | pp. 1–2](https://csls.ca/ipm-archive/ipm-issue-49/) [De-industrialization and the Great Productivity Slowdown: What Comes Next? 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It finds that firm performance improves with greater ICT use, higher worker skills, and organizational innovations in production practices, human resource management, and product/service design. The analysis also confirms that organizational changes and worker skills are complementary to ICT investment in improving productivity, and that this complementarity holds across both manufacturing and services. Cet article utilise l’Enquête sur le milieu de travail et les employés de Statistique Canada de 1999 pour examiner si l’utilisation des TIC et l’innovation organisationnelle sont associées à de meilleures performances dans les entreprises canadiennes, tant dans le secteur manufacturier que dans le secteur des services. Il constate que la performance des entreprises s’améliore avec un recours accru aux TIC, des compétences plus élevées chez les travailleurs et des innovations organisationnelles dans les pratiques de production, la gestion des ressources humaines et la conception des produits et services. L’analyse confirme également que les changements organisationnels et les compétences des travailleurs sont complémentaires à l’investissement en TIC pour améliorer la productivité, et que cette complémentarité vaut tant pour le secteur manufacturier que pour les services. [Download full PDF](https://csls.ca/wp-content/uploads/2026/07/IPM-Issue-9-4-Gera-Gu.pdf)